Alzheimer's Society Carer Support Service

Our dementia support service provides one-to-one support to carers and family members. The service is unique to your personal circumstances and needs. The dementia support service may provide you with information and practical support to help you understand more about dementia, and support you and the person you care for, to live well with dementia.

Our dementia support worker aims to help you feel less isolated, and feel supported to maintain your independence, make choices and take control of your life by:
- listening to and answering any questions you have
- providing accurate, clear, relevant and useful information that is easy to understand, helping you understand more about dementia
- offering practical advice and coping strategies for living with dementia day-to-day
- making you aware of other services available to you
- empowering you to access and build wider support networks.

Our dementia support worker carries out a different role to social workers and community psychiatric nurses, but may complement their work.

After we receive a request to contact you, the following steps will take place:

1. A member of staff will speak with you to find out if the service can meet your needs. They will ask you for some information about yourself.

2. You will be asked to give your consent to receive the dementia support service. Where possible we will ask for your written consent.

3. Your dementia support worker may arrange to visit you at home or meet up with you at a convenient location and time. The dementia support worker will complete an assessment of your needs. They may ask you questions about your life history, daily routine and preferences to find out how we might support you best.

4. Your dementia support worker will work with you to develop a personalised support plan. This will also highlight any agreed actions. Where appropriate, we will also work with your friends and family. You will be provided with a copy of your support plan to keep.

5. After we have talked about your support needs, we may give you information about other organisations that can help. With your agreement, we may also make referrals to these organisations on your behalf.

6. You can stay in touch with your dementia support worker if you have any questions or if your needs change. Please contact your dementia support worker Anne on 07718 118 684.

7. We will continue to support you until we have met your support needs and carried out agreed actions. But, you can come back to the service anytime in the future, for example, if your situation changes or you are in further need of dementia support. You can also telephone our National Dementia Helpline on 0300 222 1122 if you require any information related to living with dementia.

8. If a time comes when the dementia support service is no longer appropriate for your needs, we will support you to access alternative.

Contact Information


Telephone: 07718 118 684

Website: Visit


Tannery Court

Tanners Lane



Pricing Information

Free Services: Paid

How to get there

Additional Information

Staff DBS Checked? No

Type of Group: Community Group

CQC Registered? No

Transport Available No

Personal support? No

Transport Information

Alzheimer's Society Carer Support Service

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